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Return and Refunds
Return shipments must be prepaid by customer returning merchandise. We don't accept COD shipments. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by Calling 1-863-318-1633. Returned packages will not be accepted without the RMA number on the outside of the package. Due to the nature of our products, we are not able to return inventory to our vendors, therefore, we must charge a 35% re-stocking fee on all non-defective returns. Customer CAN NOT return burnt, used, or special order items. Please note that we cannot refund shipping costs. New merchandise may be returned or exchanged within 30 days of purchase. We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton. Pricing: All pricing listed on this site are subject to change without notification. We always strive to keep pricing current, however at times our manufacturers pass price increases along to us with timing that precludes us from changing as quickly as we would like. We also will make every effort to communicate any known price increase with our customers who have been quoted older pricing without having placed their orders.
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